Product FAQs

We only sell the Signs as blanks, but you can get them branded by your local signwriter who will apply a vinyl decal. For help on applying a vinyl sticker of finding someone to do it for you, have a read of our dedicated blog post.

All of our letter displays come with extra vinyl stickers of characters that can be placed on the blank back of tiles if you run out of any letters. We also sell extra letter sets for the Baker Menu, Scout Letter Board, Park Peg Letter BoardWooden Letter Board, Atelier Letter Board and Menu Board. To add letters to a magnetic surface such as the Countertop Sign, we have the Block Magnet Letters and Magnet Letters.

You can find instructions for installing products on each individual product page in the Assembly Instructions tab, but each product also comes with in-depth instructions.

Absolutely yes! Depending on the product, you may need to source the correct screws from the hardware store.

We recommend regularly dusting your Signs and Letter Boards with a clean, dry cloth, or feather duster. To clean your George & Willy product more thoroughly, use a soft cloth soaked in warm, soapy water. We do not recommend using bleach or any other harsh chemicals as they may damage the Sign, Menu Board or Letter Board.

Shipping FAQs

Once you've purchased a George & Willy product, you should receive an email to confirm your order, and another email with all your tracking details. If you haven't received any emails, or if you have any other queries about where your product is, contact us and we'll take a look for you.

Depending on which method of shipping you choose, delivery times may vary. You can expect to have your order with you in 2-6 business days if you pick tracked express courier, or 3-10 business days with the option of tracked economy courier.

Orders to Australia over $1000 NZD may be subject to customs duties and taxes. You as the recipient will be liable for all import duties, customs and local sales taxes levied by Australian customs. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges and the cost of returning the package. These are not covered in our shipping rates and you will be responsible for these fees. For more information on shipping and customs duties, take a look at our Delivery & Shipping page.

Returns and Exchanges FAQs

Unused, items are eligible for return within 100 days of receiving your order. Please read the Returns and Exchanges page for more information, and feel free to contact us with any questions.

George & Willy products have a lifetime warranty. This covers faulty workmanship and/or materials when the product is used in normal, domestic or commercial conditions and following the care and use instructions provided. It does not cover normal wear and tear, accidents, or misuse of the product.