Shipping Update

Please be aware that all e-commerce industries are under a lot of pressure at this time, so there can be unforeseen delays in delivery, usually just a few days. While we endeavour to get your order to you within the estimated timeframe provided, it's not always guaranteed. Feel free to get in touch if you have any shipping questions at all - sales@georgeandwilly.com

 

Express Shipping 

We aim for 2-6 working days for delivery unless stated otherwise in the product description. Please allow for processing delays during peak e-commerce periods. 

George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country and for which you will be liable. These customs charges can also cause delays. We are unable to ship to P.O. Boxes due to the size and volume of some of our products.

 

Economy Shipping

We aim for 3-10 working days for international delivery. Please allow for processing delays during peak e-commerce periods. 

George & Willy has no control over any customs or import duties that could be levied when the parcel reaches your destination country and for which you will be liable. These customs charges can also cause delays. We are unable to ship to P.O. Boxes due to the size and volume of some of our products.

 

Customs Duties, Taxes and Brokerage Fees:

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As a seller, we are expected to be in compliance with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package. 

  • Items for orders to Australia over $1000 AUD may be subject to customs duties and taxes. You as the recipient will be liable for all import duties, customs and local sales taxes levied by Australian customs. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges and the cost of returning the package.
  • George & Willy ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country’s custom policies, please contact your local customs office before placing your order. We will not grant a refund if you refuse an import fee. Please note: these customs charges can also cause delays.